Q. What are your hours of service?
A. Our normal operating hours are as follows: Customer Service: 7:00 AM to 4:30 PM Monday-Friday Receiving Hours: 7:00 AM to 3:30 PM Monday-Friday Shipping Hours: 7:00 AM to 4:00 PM Monday-Friday Special arrangements may be made by contacting the warehouse.
Q. When do you charge overtime?
A. Trucks that arrive after the receving/shipping cutoff time will be subjected to overtime charges. We would be glad to offer extended hours, at our current overtime tariff rate.
Q. Are appointments necessary?
A. No appointment required.
Q. Does the truck driver need pallets? Can they buy them from the warehouse?
A. Yes, the truck driver does need pallets. We do offer pallet exchange or the truck driver may purchase pallets from the warehouse. Should product be delivered on pallets, we expect all deliveries to be made on No 2 or better 40”x48” four-way GMA pallets.
Q. Are order numbers required?
A. No, however we prefer order numbers, with the name of the person releasing the product.
Q. If loads are to be floor loaded, does the truck driver have to help?
A. No, we can assist to arrange for a lumping service. Truck or container must be at dock by 2:30 PM or may be subject to overtime charges.
Q. Do you shrink wrap product?
A. Upon request we will shrink wrap and charge at the current tariff rate.
Q. Do you seal the trucks after loading?
A. No, unless requested by the customer.
Q. Can orders be called in or do you prefer a facsimile?
A. Orders can be called in, but facsimiles are the preferred method. We are not responsible for errors resulting from a phone order.
Q. Can we get inventory reports faxed to us?
A. Yes, weekly and/or monthly inventory reports can be faxed.
Q. Can you overnight samples with dry ice?
A. Yes, but we must be notified one day in advance to obtain the dry ice.
Q. Is there a charge for stenciling product?
A. Yes, based upon the current tariff rate.
Q. Do you arrange for trucking on orders?
A. Yes, for North Las Vegas/ Las Vegas/ Henderson area. No, for out of state LTL’s, however, we would be glad to supply you with a listing of trucking firms we have referred in the past.
Q. Do you charge for physical inventories?
A. Yes, based upon the current tariff rate.
Q. Do you allow overnight parking?
A. Yes
Q. How can the truck driver pay for extra charges (overtime, pallets, etc.)?
A. Comcheks, Tcheks, TCH Checks, Cashiers Check or Cash.
